Emerge Health and Wellness
Medial Spa Etiquette
At Emerge Health and Wellness Medical Spa, we pride ourselves in bringing our clients to an environment where they can enjoy the highest levels of skin and body care. Our goal is to make an impact on all the lives we touch by offering the utmost level of service by trained professionals, in the most relaxing of environments for our highly valued clients, and thus, abide by the following Spa Etiquette. We thank you for your loyalty and look forward to continually serving you!
When Should I Arrive?
Please arrive 10 minutes prior to your scheduled appointment time, for your first initial appointment. This appointment will require paperwork including a brief medical history form, and consents. If scheduled for dermal fillers, botox, or laser treatments, please arrive 15 minutes prior to your scheduled appointment time so that we can properly prepare your skin. For any other appointment types, please arrive 5 minutes prior to your scheduled appointment time.
Cancellation Policies and Fees:
Your spa services are reserved especially for you! We truly value your business and ask that you respect our scheduling policies. When reserving your appointment, you will be asked to use a credit card to guarantee the appointment, however you will not be charged a fee. If you cancel less than 24 hours prior to your appointment, or fail to show up, a $50 appointment cancellation fee will be applied to your credit card at that time. If you need to cancel or reschedule, please call us at (734) 243-3420. Please note, when you schedule an appointment, that is your acceptance of the policies.
What If I Am Late to My Appointment?
If you are not able to be on time, we will do our best to complete as much of the treatment as possible. Please keep in mind with some treatments, it may be necessary to reschedule your appointment. In fairness to others, your treatment must end on time so the next scheduled patient’s service can begin on time. If you are late for your appointment, your session may be shortened to accommodate other patients whose appointments follow yours. Depending on how late you arrive for your appointment. We will have to determine if there is enough time remaining to start a treatment, you may be asked to reschedule your appointment for another day.
Emerge staff and guests kindly ask that you turn your cell phones to silent or vibrate upon arrival.
Prices and Services:
Prices and services are subject to change without notice. Though we do our best to keep clients up to date on changes, we encourage all clients to inquire about pricing and available services when booking.
While we make every effort to make our customers as happy as possible, ALL SALES ARE FINAL and are non-transferable. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series. However, if possible, we will allow our patients to use the charges towards other services and/or products
Gratuity is not included in the price of service or spa packages, though customary tipping ranges from 15% to 20% of the service total, this total is at the discretion of the client. You may tip the therapist in the room or upon check out at the front desk with cash. Unfortunately, Emerge Medical Spa is unable to process tips on credit cards or gift certificates.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift certificates cannot be redeemed as cash and must be physically present at check-out in order to be used, as they are no longer reserved on client files.